FAQs

How do I order?

Simply browse our shrimp selection then text 0407810865 or email me at cbrianc@hotmail.com

What shipping methods?

We ship via overnight express to ensure your shrimp arrive healthy and safe.

How to care for shrimp?

Maintain clean, well-filtered water at stable temperatures around 22deg to 24deg for happy shrimp. ph from 5.5 to 6.5 tds 90 to 110 gh 3 to 6 kh 0 for caridina shrimp , neocaridina ph from 6.5 to 7.5 tds 150 to 250 temp 22deg to 25deg gh 4 to 8 kh 2 to 8

Do you offer guarantees?

❌ WILL NOT SHIP TO = Restricted States
⚰️🪦DOA POLICY – (1) Full DOA applies to all orders inclusive of all shipping delays for refund or replacement of stock/items damaged/lost including shipping costs, video or photos within 1hr of goods/shrimps arrival are required, or as per sellers request.
DOA / REFUND / REPLACEMENT
Does not apply to damaged or lost goods/shrimp left unattended or delivered to safe drop site by Australia post courier

Can I track my order?

Absolutely, tracking details are emailed or text once your order ships.

What if shrimp arrive sick or dead?

Contact us immediately with photos within an hour from delivery and we’ll arrange a replacement or refund quickly.